Testimonials

I wanted to write you a note to let you know what a wonderful salesperson Susan is. My husband and I bought a new Forte from Susan after going to two other dealers in the area. She was very nice and even though we received a lower price from another dealer we decided to buy the car from her. We also had great service from Keegan in the service department. Thank you for having two great employees.

I just wanted let you know I LOVE MY NEW DENIM BLUE KIA SOUL!!! It makes me want to call in sick and go on a road trip. Thank you so much for your help with my purchase on Sunday. I had no intentions of purchasing a car that day, I just wanted to crunch some numbers and see what I would need to come up with, low and behold I ended up with the exact car I wanted.

Thank you again!!

I just can't help but feel a letter to you concerning two of your sales consultants is necessary.

I came in early in the day on Saturday, March 19th. I was just starting my �rounds' of looking at cars. Tyler Speir approached us an introduced himself and asked if we needed anything. We explained we were just getting started at looking around. We then walked around with him and looked at several vehicles before heading off on the 'rounds'.

After going to Mitsubishi (didn't like the sales guy) and driving an Outlander Sport (terrible), and going to Hyundai (really didn't like the sales guy) and driving a Tucson (eh), I knew I was going back to see Tyler at KIA.

We immediately went back to KIA as I wanted to drive both a Sorento and a Sportage. When we returned, it turned out Tyler was already with other customers so we worked with Rich Purdy. Rich went through the vehicles with us and handled the test drives and was truly a great sport (I can be kind of a pain). After a while of questions and answers he showed me a Sportage which blew me away. I was done.

The reason for this letter is that I am a terrible car buying customer. I have had okay experiences and just plain bad experiences. This experience was one I will talk about and remember forever. Our initial contact with Tyler was just really, really great. Tyler was very real and down to earth and genuinely helpful with our questions. And, he was understanding that we had to do a bit of shopping around before we could make a decision. He was totally gracious when we said we'd have go and maybe we'd be back depending on what we found. He gave us his card, thanked us, and off we went.

It was because of Tyler's demeanor and personality that I came back to deal with him. Unfortunately he was already busy with another customer, but that put us in the amazing hands of Rich Purdy. He was a true sport! I am a very pessimistic person, and he really was able to deal with me very well. I had a ball working with him, and that says a lot! He did everything and anything he could to keep things light and jovial, yet still be a salesman. I thoroughly enjoyed working with him.

I am so thrilled with my experience with Rich, it was truly awesome. And, his after-care was warm and humorous. Can't beat that!

I know Rich reassured Tyler that his name was on the sale, but I do believe Rich should receive part of the sale. He really did the work on this deal and he was a gem from start to finish. I will definitely be referring people to Rich, and Tyler, in the future.

I also want to recognize Ryan Mirante of your Finance Department. He was yet another pleasure to work with. So nice and jovial, really finished up the experience with a smile!

Thank you to Rich and Tyler for such a wonderful experience! And please give them the acknowledgements they deserve!

Very truly yours,

I bought a brand new Corolla on the weekend before the Super Bowl. When I saw the Optima commercial during the Super Bowl I had immediate buyer's remorse. The Optima really caught my attention and I started doing research about Kia and this new Optima model. This only heightened my buyer's remorse after reading all the positive reviews about the Optima and the Kia company in general. I tried for several weeks to convince myself that I could live with the Corolla, this wasn't working out too well. My wife finally convinced me to go into your dealership to just look around. We knew it was destiny that I would try to get a new Optima when we immediately saw the color and model I wanted parked on your lot. I wasn't sure I was going to be able to get it as the Corolla was only three weeks old. Rich Purdy and the management at Kia of Puyallup helped me get the car I truly wanted. The Optima SX is an incredible car and now I find myself looking for excuses to drive it, it's that enjoyable of a driving experience. Our experience at Kia of Puyallup was so positive that my wife is now looking at the possiblilty of getting a used Kia for our 16 year old daughter (instead of a Toyota).

Sincerely,

I feel compelled to take a moment and send my sincere gratitude to your business for the services I received at your location yesterday.

Kasey Cates, the Parts Consultant I worked with, was extremely courteous and professional while assisting me with an ongoing issue that another dealership has been unable or unwilling to rectify.

Going above and beyond the standard of service that I am accustomed to receiving at the other dealership I have worked with, I am now convinced that I should be bringing my business to you.

If all of your staff is as kind as Kasey, I look forward to doing future business with you...my wife loves the new Sportage, and I know that with a child on the way, she'll be looking for a bigger car before I know it!!

Sincerely,

My husband and I would like to take this opportunity to let you know about 2 of your employees.

On September 12, 2010 I called about the possibility of trading in our 2004 Kia Sedona, not sure because of being upside down on it. A very pleasant and helpful youg man directed me to apply online (which we were already at your website) and he would call me back with details. This young man DID call me back and said it was doable, so we set up a time of 5:45pm that evening.

We are totally amazed at the customer service and helpfulness that we received. We were stunned that we got to drive home and keep our 2010 Kia Rondo (we love the car!!!) thanks to your 2 employees.

Please acknowledge Zachary Pappuleas and Justin (finance - sorry forgot last name) for their GREAT customer service and OUTSTANDING helpfulness!!

Sincerely,

Sorry we keep missing your calls. We are currently in Missoula, MT. We have now driven the car over 600 miles. Mostly freeway driving and climbed a couple of mountain passes. I (Mary Sue) am doing most of the driving following Larry as he drives our motorhome towing our Jeep. I am loving driving the car. It handles very well and the radio, cruise control and AC/heater controls are very easy to operate while traveling at 65/70 miles per hour. We got 37 MPG on the first tank of gas. We couldn't be happier.

We got our first call from the survey last night and gave you and Kia of Puyallup the highest rating.

Thanks again for your professional and friendly service,

I want to let all of you know that I am totally and completely satisfied with my auto purchasing experience. Scott Clyburn is a top notch professional saleman. He was so helpful from my first contact with him till my last. Scott went the extra mile to help me by coming all the way to Enumclaw to pick me up to take me to Kia of Puyallup so I can buy my new Kia Sportage. He also told me that I should feel free to call him anytime I have a question or concern about my new car.

I am so happy with my new vehicle. I love the vehicle's looks as well as it's performance. I love that I can come down to have my car washed. It is a good feeling to know that I have a great warrantee and emergency roadside service that is included.

Keegan Willams in the service department gives great and friendly service.

Eugene Quitevis in the parts department was very helpful and answered all my questions that I had for him.

Thank you all,

When I came to you as a customer (transfer from another local dealership where I purchased my Kia) I came with a horrible history of extremely bad customer service. Trust was an issue. I must express that since changing I have been so please with your customer service. Your employees are exemplary. The three I deal with most are Karsten - outstanding, Tammy - Great and your cashier Christy - always a smile.

You have earned my trust. Karsten and Tammy are always straight with you. Never pushy. They explain everything. Karsten was worried about my safety and gave me a loaner car while he found the cause of my brake light issue. When I purchase our next Kia, it will definitely be from Kia of Puyallup.

Thank you for thinking of my safety and gaining my trust and a customer for life. It's worth the drive from Lakewood. Great customer service starts with great employees. You have the best!

Sincerely,

Just wanted to say that we have just been able to purchase our new 2011 Sorento from Kia of Puyallup, we are very excited about this new suv!! We can't wait to take delivery in about 30 days or so. You should know that the staff and management are just fantastic at this dealership and if there are awards for customer service they should be given one! Also, thank you for keeping the price within reach and the equipment top of the line, this is our second Sorento and it will not be our last. if there is anything that we can do to help promote your company and the Sorento please just ask us and we would be happy to do so. final note, our new Sorento is being built in your newest plant here in the US and for your customers who order from the plant, it would be a nice touch to have the workers know it is a pre sale and maybe went it is complete put a small name plate in the glove box stating the this vehicle was built for (The name of the customer, date by team Kia) anyway just an idea..

Thanks again for the vehicle and keep up the good work

I want you to know how extremely impressed I am with the absolutely superior level of customer service I have received every time I visit your Service Department!

I am especially impressed with Tim, who went out of his way and spent over 20 minutes with me on the phone today to help me figure out the speaker wiring for my 2004 Optima EX.

I can honestly say that I have never experienced such positive and outgoing effort from any other company, especially car dealerships, and because of it I will definitely remain a loyal customer. I will also spread the word to every one I know.

Thank you so much!!

I am sure that you will not remember me, but I came to your KIA dealership in January of 2008 and was trying to purchase a Sportage after a major car accident totaled my car.

This past week I saw a Sorento on your lot in the color I wanted as well as a lot of extras that I liked. I went in and spoke to Dominic Porreca. The first thing I noticed was his smile and friendly attitude, he appeared to be genuinely interested in what I was saying. He did not talk too much and we got down to business. I knew what I wanted and I also had in my mind what I wanted to pay. He took my first proposal to the sales manager and came back with a counter offer. I again told him what I wanted to pay monthly and also that I understood how the back and forth banter worked but I did not have time on that day to spend the afternoon negotiating a price. He went to the sales manager a second time and came back with an offer that was very close to what I wanted in the first place, I was pleased and decided to purchase the car.

From that point on everything went smoothly, I was out of there in record time. It took less than two hours from my walking in the front door to my walking out with my new car. Justin, the financial person, was very informative and explained things well, he did not apply pressure as some dealerships do and answered my questions honestly. I want to commend you on a very professional and well trained staff. I have told several people about my latest experience at KIA of Puyallup and how well I was treated. I do like the product and will come back when it is time for another new car.

I wanted to let you know that Dominic was an excellent sales person and that if everyone is as well trained as he is you have an exceptional staff. My job is to train people in customer service skills and your staff is great!

Sincerely,

Had a low beam lite go out on my car this morning. Tried to take care of it myself, but failed when I dropped the lite bulb cover down inside the fender well. Called Tammy(sp?) at the service desk who said come on in they would take care of it. I am ashamed I did not catch the techs name who fished the part out and changed my lite bulbs. What a great experience from Tammy and the Tech. GREAT JOB. I came back to work and told all the staff here.

You guys are great!!

Merry Christmas

I am writing to thank you for your help and professionalism in our recent purchase of the 08 Kia Sedona. You were very friendly, helpful and informative and we didn't feel pressured into a deal we didn't feel comfortable with. You seemed very knowledgeable about the vehicles we were interested in and about Kia in general. Your explanation of the controls and special features of the Sedona and the new Borrego (what a great vehicle!) were were clear and understandable. When we came in to your store we weren't even sure we would be able to qualify for a deal we could live with. The deal you helped work out for us was almost exactly what we were hoping for.

he dealership facility is very nice too. It's spacious, modern, clean, and has probably one of nicest show rooms and service waiting areas we've experienced.

In all it was a very good experience (over the years we have had many experiences with many different auto dealers over the years so we know). We are very pleased with the deal and the Sedona we purchased.

Again, thank you.

Best regards,

Thanks to your generosity and great sales staff - I am now driving a 2008 Kia Sedona. I want to mention how nice it was to work with the sales department. Phillip and the sales managers made it a stress free experience. Justin in finance went above and beyond his job duties to make finalizing the paperwork a breeze and finding us the best interest rate! Your team made it possible to own a vehicle that fits the needs of my lifestyle. After researching price, safety, and reliability - your company met all those important factors in my decision making. Once again, I want to express my gratitude to you and Kia of Puyallup!

A very pleased customer,

Just want to drop a line to say "Thank you." You have a very valuable and indispensable staff member whom I can't rave enough about. That's right...Phillip Dingeldine! He should be sales person of the month and year 08. He was very generous with his time and very advantageous to my desires. He even has gone the extra mile without requesting it. He is a true life-saver! Keep up the great service!

Best regards,

"I almost bought a 1 year old, same car at another dealership for $1,500 more than I was able to buy my brand new car through the Costco Auto Buying Program. Thank you!"

Thank you for making it so easy for me to purchase a car. Its very nice to know I am safe on the road. Also thank Scott for his help.

Thank Kia for the beautiful television, it works great, still can't believe I won. Ya!

Sincerely,

"Extremely happy with our Costco experience. Bill went out of his way to locate us a car and seal the deal without being overbearing and pushy. I have already recommended the Costco experience and Kia of Puyallup to friends and family."

We recently purchased a new Kia Sorento from Kia of Puyallup. This was by far the best experience we have ever had when buying an automobile.

We dealt with both Clin Baker and Ben Smith. Both of these gentlemen were respectful, businesslike, and had excellent product knowledge. They went out of their way to ensure we were treated well. In today's busy world that is not always the case. These gentlemen made purchasing a new car a true pleasure.

As a result we will not hesitate to recommend Kia of Puyallup to others.

Sincerely,

I just want to express my sincere "thanks" and appreciation, for all of your help and perseverance, in helping us to arrive at the decision to buy the 2006 Sportage EX! We had come to the conclusion to fix the Jimmy, and drive it for a while, when you called and convinced me to "take another look" at buying on the last day of the month! Especially, when that very day, I had paid $878 to put a new fuel injector system in the Jimmy. It took "a lot of consideration" to make the leap! You were very professional, and personable in all of the dealings we had, over this last month, and the phone call to offer to give $2,500 trade-in, was the "convincing" moment of that entire days' discussion! Then, for me to "change my mind" on buying a 4x4, was a major break in my "wants" and thinking! In conclusion, we are extremely glad for the decision to buy the "Sportage" that we now have. We like the color, (which was a total break from what we'd been looking at, and the only one of that color on the lot--it matches our house colors), and am very "pleased" with the entire experience!

You are "down to earth", knowledgeable, perspicuous, extremely accommodating, and not "pushy"! That made the transaction a very pleasant experience! No wonder you're the top salesman at Kia! "The best to you, in your pursuit of your future goals"! And remember: "Dreams come true, IF we don't oversleep"!

Sincerely,

Thank you so much for your excellent service. I am very happy with the vehicle, and the customer service extented to us this afternoon. I was also pleasantly surprised that you were able to beat the rate offered me by Capitol One. We will definatly do business with you again, with all due respect, hopefully not for a long time now that we have 2 new Kia's, however, we will definately recommend you and your dealership to our friends in the market for a car. May the new year bring you health and many more car sales.

Thank you again,

Over the weekend I was in with my family to purchase a new 2005 Sedona from Kia of Puyallup and had the opportunity to meet you. I wanted to let you know how happy we are with our purchase. The experience we had at Kia was different than any buying experience we have encountered. The salesperson, Justin Scherz, was professional and helpful in answering all our questions and making sure we were satisfied with every step of the buying process. I had been dreading spending a few hours at a dealership with our 2 year old daughter in tow but Justin was ready upon our arrival with a balloon for her. In fact, through the whole process, our daughter would not let Justin pass without giving him a high-five.

Not only are we extremely pleased with the experience we had at Kia of Puyallup, we couldn't be happier with the vehicle. The Sedona fits the needs of our family perfectly and we feel confident this is going to be a great car. Kia's safety ratings and reliability are what drew us to the Sedona and we know it will serve our growing family well.

We wanted to thank you and Justin for all you did to make the purchase of our new car perfect. We are happy to recommend Kia of Puyallup to anyone looking for a relaxed and professional buying experience coupled with a high quality vehicle. We look forward to seeing Kia of Puyallup grow.

Sincerely,

I wanted to thank you and Scott for the good deal you gave me on the 2003 Kia Spectra. I write poems and jingles and songs, so, I have enclosed a poem for Kia Of Puyallup to keep in my appreciation of your service to me. Thank you very much.

"Kia Of Puyallup"

"Kia of Puyallup, a great place to buy a car;
The dependability of a Kia, gets you very far.
Whenever you are ready, take a little gallop;
Buy your next great car at Kia Of Puyallup."

Sincerely,

My husband Irvin and I came and bought a Kia this morning (thursday 29th) and we wanted to let you know how satisfied we were with Bill Chenoweth, with whom we delt. Bill understood quickly our needs, and the whole process and discussion leading to buying the car was a a pleasant one, something that is quite rare in our experience. Bill is obviously very knowledgeable about cars, and gave us all the informations we needed. He also has a quality of calm and kindness that made us feel comfortable during the whole process. We enjoy our new car, which is our first Kia car, and thanks to Bill, we feel we made a good choice by picking up your company.

Sincerely,

Today I bought my first car from Kia of Puyallup. Phillip, the salesman, was very helpful in making my purchase. He was not like other salesman, who can be rather pushy in trying to get someone to buy a car. In fact, Phillip had a very mellow attitude and an understanding that it is you who is making all decisions.

Lloyd was able to handle details and decisions on the service trucks in Northwest Door, Inc. best interest and made my job a lot easier. I know our Tacoma Installation Division Manager is pleased with the vehicles, and service.

Working with Phillip made my car shopping/purchase experience pain free.

With all that said, I highly recommend asking for Phillip when you shop for a car at Kia of Puyallup.

Sincerely,

Just to let you know (and please let your manager know) how much of a great car buying experience we had with you and your fellow staff members. We knew the bottom line price going in, had a more than fair trade-in value and just a great time in purchasing our new Kia Sedona. Great price, knowledgeable and friendly sales and financing staff and out the door with a new van in just a few hours. Could not have imagined a better scenario if I had dreamed it up. Please let your manager and fellow staff know how much we enjoyed our time.

Many Thanks,

I had a great experience with purchasing my 2005 Kia Sedona. Phillip has a great sales approach. He is very knowledgeable about the vehicle and no sales pressure. I really enjoyed working with him and purchasing my Sedona from him.

I will recommend him and the Kia Sedona to anyone looking for a mini-van.

Thank you Phillip, you were great to work with. I will definitely return to purchase another vehicle from you in the future.