We are proud of the quality service we provide here at Kia, but there’s always room for improvement! We would love it if you would take the time to tell us and our customers about your Kia of Puyallup experience.
I showed up about a half hour before they closed. And Briana Morgan immediately came out to help us. She worked with us, got us on a test drive, and helped us with our paperwork. She was very transparent and forthcoming with information. She didn't try to over sell or seem pushy like most sales people are. She was just honest about what was going on and explained things in great detail for better understanding. It was so refreshing to not feel bullied into buying a car. She also stayed way pastclosing to finalize everything and did not rush us one bit. First time I've had such a pleasant experience buying a car. Thank you guys for your great customer service.... More
I’m so thankful that I called and talked to Brandon! He walked me through the process completely and made this fun and easy! He educated me on the car, all the features and the warranty information! If you’re car shopping do not go anywhere else! Talk to Brandon he’s the definition of professionalism and courtesy. Thanks again for my Soul Brandon!
Hannah was great as was all the staff that helped us. We came with pre-approved financing and knowing what vehicle we wanted to look at. However, it took 4 hours to complete the purchase not including the 1 hour 15 mile test drive. Would I go back? Absolutely! Would just hope for a more timely transaction process.
Sarah was an amazing salesperson! She went through everything you could imagine from helping us estimate payments to detailing the features of the vehicle. Her demeanor was friendly and caring, as she helped us discuss what we would need in a vehicle over the next few years of our lives to help ensure we chose the perfect car for us. She has a wealth of knowledge over all the vehicles she showed us and explained the differences between the few we had narrowed our search down to. As first time car buyers, Sarah made the experience stress free and exciting instead of nerve wracking and intimidating. Overall wonderful service and the warranty offer on these cars is second to none.... More
Ron and Jason were fantastic. Ron was very helpful in answering all my questions and walked me through every step of buying my first car without being pushy. Jason was great with explaining all of the finance options. They were both very personable and I couldn’t be happier with my experience!
By far the best car buying experience I have ever had. Rich was awesome. He took the time to listen to what I was looking for in a vehicle and gave me plenty of options. He was so nice and showed real experience. If you are looking for a great new car this is the place to go. Thank you Rich!
For the service department..
4 open recalls, oil change and alignment done in 4.5 hours. Very fast in my opinion. Excellent service. The Optima runs like a champ now.
Staff was knowledgeable and friendly. Overall great experience.
I had an amazing experience at the Kia of Puyallup!! I called because I was interested in a 2018 Kia Niro that I saw on Car Gurus. I told Justin I was interested and I would be coming the next day. He told me that if the car sold before that he would contact me so I didn’t have to make the hour and 40 minute drive. Before I left home he called me and said the vehicle was still there and that he was moving it to the back to make sure it wasn’t purchased while I was driving up. Once I got there Justin was AMAZING! He made the whole process quick and painless. Justin was also very knowledgeable about the car, which was fantastic! If you are in the market for a Kia I definitely recommend Kia of Puyallup and I strongly recommend seeing Justin!... More
What a GREAT EXPERIENCE!! Never thought buying a new car could be so EASY and downright FUN! The staff was fantastic - especially our salesman, Justin Fanony. He made sure we got a smoking deal and exactly what we wanted. If a "10" is a perfect score he earned a "12"!!!! We will never buy anywhere else!
I got my very first brand new car here! So glad we decided to buy from here. Free oil changes and car washes for life! Also, can't beat bumper2bumper warranty 20yrs or 200000mi. Pretty sure u can't beat it. And my car is BEAUTIFUL!